Frequently asked questions
How FNB works — for the people buying, and the suppliers they buy from. Something not answered here? Write to hello@fnb.com.sg.
For buyers
- What is FNB?
- FNB is a search directory of food and beverage suppliers in Singapore — importers, distributors, wholesalers, producers and service suppliers, with their products listed so you can search by what you need to buy, not just by company name.
- Is it free? Do I need an account?
- Searching, browsing and contacting suppliers is free, and no account is needed for any of it. Accounts exist only for suppliers managing their own listings, and for our team.
- How do I find a supplier for a specific product?
- Type the product into the search box — a brand, a generic ("tonic water", "frozen berries"), or a supplier name. Results show matching products with the supplier who carries each one, and every supplier page lists their full catalogue with filters by brand and type.
- How do I contact a supplier?
- Use the enquiry form on their page. If the supplier manages their listing, your enquiry goes straight to them; if they have not claimed it yet, we relay it to the best contact we have for the company. Either way you deal with the supplier directly from there — FNB is not a middleman and takes no commission.
- Why do most products say "price on request"?
- Trade prices are the supplier’s to publish, not ours. Most Singapore wholesalers quote per customer — volumes, delivery and terms all move the number — so listings default to price on request and the enquiry form is the fastest way to a real quote. Suppliers who choose to publish prices have them shown automatically.
- What do the badges on supplier pages mean?
- "Managed by the supplier" means the company has claimed its page and maintains it. "Verified" means the record has been checked — by the supplier themselves or by our team. "Unclaimed" means the listing was built from public sources and the company has not taken it over yet; the information is still real, but the supplier has not vouched for it.
- A listing is wrong or out of date. What do I do?
- Email hello@fnb.com.sg with the correction and we will fix it. If it is your own company, claiming the page is the better path — then you control it directly.
For suppliers
- My company is already listed. How do I take control of the page?
- Open your company page and use the claim link on it. You sign in with a six-digit code sent to your email, tell us your role, and show a connection to the company — an email on the company domain, a business card, or a company document. A person reviews every claim, usually within two working days, and emails you either way.
- My company is not listed. How do I get on FNB?
- Use "Add a supplier" and submit the company details. Listings are free. New submissions are reviewed before they appear, so what goes live has been looked at by a person.
- What can I do once my claim is approved?
- Everything on your page: edit the profile, add contacts, upload your catalogue, add and edit products, publish or unpublish them, decide whether your prices are public or on-request, and receive enquiries directly.
- Can you import my price list for me?
- Yes — a PDF or spreadsheet price list is how most catalogues here started. Send it through the enquiry form or to hello@fnb.com.sg and we will load it; you can then correct anything from your dashboard once you have claimed the page.
- Should I include barcodes (EANs) with my products?
- Please do. A barcode identifies your product exactly, which makes it findable when buyers search for the canonical product rather than your exact wording. There is a barcode field on every product in the dashboard, and a column for it in catalogue imports.
- Do my prices have to be public?
- No. Pricing visibility is a single switch you control: keep every price private (buyers see "price on request"), or publish your list. You can also keep individual products private while publishing the rest.
- What does listing cost?
- Nothing. Being listed, claiming your page, and receiving enquiries are free.
The data
- Where does the data come from?
- Three places: public sources (company registries, supplier websites and published price lists), suppliers themselves once they claim and manage their pages, and our own review work — every claim, submission and correction passes through a person.
- How current is it?
- Supplier-managed pages update the moment the supplier saves a change. Public-source listings carry a "last checked" date where we have verified them, and corrections sent to hello@fnb.com.sg are applied by hand.
- Why does a supplier show fewer products than they actually carry?
- We list what we can source: a published price list, a claimed catalogue, or products the supplier entered. If a supplier carries more than their page shows, the fastest fix is theirs — claim the page and upload the current list.
- Can my company be removed?
- If you want your listing amended or taken down, email hello@fnb.com.sg from a company address and we will act on it.