Frequently asked questions
How FNB works — for the people buying, and the suppliers they buy from. Something not answered here? Write to hello@fnb.com.sg.
For buyers
- What is FNB?
- FNB is the search directory for Singapore’s F&B trade — type a product, a brand or a company name, see which suppliers carry it, and contact them directly. It lists importers, distributors, wholesalers, producers and service suppliers. FNB (fnb.com.sg) is operated by Food & Beverage Pte. Ltd. (UEN 201627852W), a Singapore company. It is not a marketplace: nothing is bought, sold or paid for through FNB.
- Is it free? Do I need an account?
- Free, yes. Searching and browsing need no account. To see a supplier’s phone, WhatsApp, Telegram or email, or to send them a catalogue or pricing request, you sign in with your work email — we send a code, there is no password. Suppliers see who contacted them; nobody else does, and we do not sell your details. Suppliers sign in the same way to manage their own listing.
- How do I find a supplier for a specific product?
- Type the product into the search box — a brand, a generic (“tonic water”, “frozen berries”), or a supplier name. Results show matching products with the supplier who carries each one. A supplier page lists every product we have for them, with filters by brand and type where there is more than one to choose from. If we have no price list for a supplier yet, their page may show only a few products, or none.
- How do I contact a supplier?
- Use the enquiry form on their page. If the supplier manages their listing, your enquiry goes straight to them; if they have not claimed it yet, we relay it to the best contact we have for the company. Either way you deal with the supplier directly from there — FNB is not a middleman and takes no commission.
- Is FNB a marketplace?
- No. FNB is the search directory for Singapore’s F&B trade. There is no cart, no checkout, no ordering and no payment through FNB — when you find a supplier you deal with them directly, on your own terms. It is not a price comparison site either: no price appears on FNB unless its supplier chose to publish it, and FNB never ranks or compares suppliers by price.
- Why do most products say “price on request”?
- Trade prices are the supplier’s to publish, not ours. Most Singapore wholesalers quote per customer — volumes, delivery and terms all move the number — so listings default to price on request and the enquiry form is the fastest way to a real quote. Suppliers who choose to publish prices have them shown automatically.
- What do the badges on supplier pages mean?
- The only badge is “FNB Verified”: FNB has checked the business itself and keeps its listing current. It is an optional paid membership and it is about the company rather than each product. It changes search in one way: a Verified supplier is listed first among the direct matches of a search it genuinely matches. It never appears in a search it does not match, it is never lifted on a loose match, and it never outranks a supplier or product you named exactly. “Wholesale only” marks suppliers who do not sell to the public. A page built from public sources says so in a sentence — the supplier has not claimed it and has not vouched for the details — so confirm with them before you order. A dated line, “Company details last checked on…”, means a person — the supplier or our team — confirmed the company details that day.
- A listing is wrong or out of date. What do I do?
- Email hello@fnb.com.sg with the correction and we will fix it. If it is your own company, claiming the page is the better path — then you control it directly.
For suppliers
- My company is already listed. How do I take control of the page?
- Open your company page and use the claim link on it. You sign in with a six-digit code sent to your email, tell us your role, and show a connection to the company — an email on the company domain, a business card, or a company document. A person reviews every claim, usually within two working days, and emails you either way.
- How do I list my company on FNB?
- Go to “List your company” (fnb.com.sg/join) and send your company name, a work email and your price list if you have one — we build your page and product listings from it. Listing is free. A person reviews every signup, usually within two working days, before your page goes live. If your company is already listed, claim that page instead.
- What can I do once my claim is approved?
- Everything on your page: edit the details, add contacts, upload your catalogue, add and edit products, publish or unpublish them, decide whether your prices are public or on-request, and receive enquiries directly.
- Can you import my price list for me?
- Yes — a PDF or spreadsheet price list is how most catalogues here started. Attach it to the “List your company” form (fnb.com.sg/join) or email it to hello@fnb.com.sg and we will load it; you can then correct anything from your dashboard once you have claimed the page.
- Should I include barcodes (EANs) with my products?
- Please do. A product name changes from one price list to the next; its barcode does not. That is how we tell that your product and another supplier’s are the same item, whatever each of you calls it. There is a barcode field on every product in the dashboard, and a column for it in catalogue imports.
- Do my prices have to be public?
- No. Prices are private by default, and only you can make yours public. Keep every price private (buyers see “price on request”), or make every price public — any product you mark private on its own stays private either way. If you want prices shown on chosen products only, email hello@fnb.com.sg and we will set that up for you.
- What does listing cost?
- Nothing. Being listed, claiming your page, and receiving enquiries are free.
The data
- Where does the data come from?
- Three places: public sources (company registries, supplier websites and published price lists), submissions by the trade (chefs, bar managers, purchasing teams or the suppliers themselves), and suppliers who claim and manage their own pages. Every claim, submission and correction passes through a person.
- How current is it?
- Supplier-managed pages update the moment the supplier saves a change. Public-source listings carry a “last checked” date where we have checked them, and corrections sent to hello@fnb.com.sg are applied by hand. FNB is new and incomplete: some entries are thin and some are out of date, so confirm minimum order, delivery and price with the supplier before you order.
- Why does a supplier show fewer products than they actually carry?
- We list what we can source: a published price list, a claimed catalogue, or products the supplier entered. If a supplier carries more than their page shows, the fastest fix is theirs — claim the page and upload the current list.
- Can my company be removed?
- If you want your listing amended or taken down, email hello@fnb.com.sg from a company address and we will act on it.